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FAQs


    • Are the items sold on AuburnArt.com the same items available in-store?

      Many items we have on the website, such as custom framing items, are custom-made for you as soon as you order them. We also have items that are not available online, but may be purchased in-store or over the phone. If you have any questions about the immediate availability of an item, please contact us at auartinfo@auburnart.com or 334-887-7788.

      What are your hours?

      Auburn Art, located in downtown Auburn, is open Monday through Saturday, from 10 a.m.-7 p.m., and Sunday from noon to 5 p.m. During special events in Auburn, the store is open until 9 p.m. And of course, AuburnArt.com is open 24/7!

      Where are you located?

      Auburn Art is located at 102 North College Street, Auburn, AL 36830, next to Toomer’s Drugs in the heart of downtown Auburn.

      Do you have all items on the website in stock?

      Many items we have on the website, such as custom framing items, are custom made for you as soon as you order them. We also have items that are not available online, but may be purchased in-store or over the phone. If you have any questions about the immediate availability of an item, please contact us at auartinfo@auburnart.com or 334-887-7788.

      Do you accommodate special orders/requests?

      We love to help our customers get exactly what they want. If you have questions about special requests, please call our store so we can help you customize your order to your specifications at 334-887-7788.

      Does Auburn Art offer gift cards?

      Yes. Gift cards and eCards can be purchased in-store, online or over the phone in any denomination of your choice.


    • Can I pick up my online order in-store?

      Yes. Simply choose "in-store pick-up" during the checkout process when asked about shipping, and you may pick up your order at our downtown Auburn location when you are notified it is ready. You will not be charged any shipping fees for this transaction.

      Do you frame older Auburn diplomas?

      Yes, we frame Auburn diplomas from all years. Simply select the “Prior to 2003” option on any diploma frame you like. If you have any further questions, please contact us at auartinfo@auburnart.com or 334-887-7788.

      How long does the framing process take?

      Our framing process typically takes 5 to 7 business days from the time your order is processed. Every framed order is handmade at our frame shop in Auburn when you order it. Therefore, you can expect your framed item to leave our frame shop in 5 to 7 business days. Please keep in mind that UPS does not deliver on Saturdays or Sundays, and this may possibly affect the length of time needed to ship your order. Our families celebrate most major holidays just as your families do, so keep this in mind while ordering from our site.

      How can I find out about Auburn Art's promotions and sales?

      If you are interested in Auburn Art’s sales and promotions, please sign up for our email list and you will start receiving emails for all of our promotions and sales.

      Is artwork refundable?

      Customized orders are nonrefundable. Other orders are refundable within 14 days with a receipt. After 14 days, acceptable returns (products in like-new condition) will be given store credit.


    • How do I place an order?

      Placing an order is easy and secure! Just place the product(s) you wish to order in your electronic Shopping Bag by clicking on the “Add to Cart” button located below the product image. When you're ready to complete your order, click “Checkout,” follow the easy instructions on completing your order and select your payment option. If you have any questions, please contact us at auartinfo@auburnart.com or 334-887-7788 and we will be happy to assist you.

      What payment options are accepted on AuburnArt.com?

      We accept all major credit and debit cards (Visa, Master Card, American Express and Discover).

      What if I accidentally resubmit an order, duplicate an order or need to cancel an order?

      If you have any questions about resubmitting orders, the possibility of a duplicate order or need to cancel an order, please contact us at auartinfo@auburnart.com or 334-887-7788.

      I created an account online but I can't log in. Why?

      If correctly typing in your email and password failed, make sure you are signing in with the same email address that you registered with. If you are still having trouble logging in, please contact us at auartinfo@auburnart.com or 334-887-7788 and we will be happy to assist you.

      How do I ship my items somewhere other than to my billing address?

      During the checkout process, you will be asked if your shipping address differs from your billing address. If this is so, select "yes" and enter the correct shipping address.

      For more shipping-related questions, please see our Shipping & Returns page.